Home > Instructing us > Direct access

Direct access

Some barristers at Hardwicke are registered to provide legal advice and representation not only for solicitors and organisations but also for individuals through the direct access scheme.   Those of our members who are able to undertake direct access work are listed below.

You should, however, be aware that there are some things that a barrister cannot do on your behalf, including filing documents with the court and paying court fees.

If you would like to discuss instructing us under the direct access scheme, please call or email our Practice management team.

 

  • Instructing a barrister

    A list of all those barristers registered under the direct access scheme appears above.  However, we suggest in the first instance you call or email our Practice management team.  The Practice management team can help you identify the appropriate direct access registered barrister/s with the right expertise, experience and availability you need for your case to enable you to make a selection.

    You may already have in mind the barrister you would like to instruct, therefore a conversation with the Practice management team will enable us to check on availability so that we can be sure of giving you the best service possible and manage your expectations.

    The Practice management team will talk you through what you need to do to engage a barrister to undertake work or go to court for you.  We will ask you to sign up to our direct access contractual terms, and we will talk to you at the outset about the likely cost.  In order to give you an accurate estimate of fees we will ask to see some papers first and to know some background about your case.

    If we do not have the experience or expertise you are looking for, or our barristers do not have the availability to take on your case, our Practice management team will tell you as soon as possible, and will try to make a recommendation of where else you should try.  We would rather help you find the right person, even if that means we don’t undertake the work for you, in the hope you will remember us next time.

  • Managing your case

    We value your instructions and we take a real pride in delivering a quality service to our clients.  Delivering a quality service is embedded in our strategic business objectives, and in the team objectives of our staff team.   You are always welcome at any time to contact the Practice management team.

    However, like all organisations we recognise that sometimes things don’t go according to plan.  If for any reason you are unhappy with the service provided, let us know as soon as possible, either by telephone or in writing, so that we can have the chance to try to resolve your concerns as quickly as possible.  You can raise your concerns directly with Amanda Illing (CEO) or Deborah Anderson (Practice Director).

    In the unfortunate event that we cannot resolve your concerns informally, you can make a formal complaint.  You can view our Complaints Procedure here.

    If you are not satisfied with the response that you get from our Quality Assurance & Complaints Committee you have the right to make a complaint to the Legal Ombudsman. This is the independent complaints body for complaints against lawyers. You must make your complaint to the Legal Ombudsman within six years of the complaint arising (or three years from when you should reasonably have known that there was cause for complaint).

    You can contact the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, email: enquiries@legalombudsman.org.uk or telephone 0300 555 0333. If your complaint may amount to a breach of the Professional Code of Conduct of the Bar of England and Wales, the Legal Ombudsman will pass your complaint directly to the Bar Standards Board which is responsible for regulating barristers. For further details see: www.legalombudsman.org.uk.

     

  • General information for clients

    To read our general information sheet for clients, please click here.

Menu