We value your instructions and we take a real pride in delivering a quality service to our clients. Delivering a quality service is embedded in our strategic business objectives, and in the team objectives of our staff team. You are always welcome at any time to contact the Practice management team.
However, like all organisations we recognise that sometimes things don’t go according to plan. If for any reason you are unhappy with the service provided, let us know as soon as possible, either by telephone or in writing, so that we can have the chance to try to resolve your concerns as quickly as possible. You can raise your concerns directly with Amanda Illing (CEO) or Carolyn McCombe (Practice Director).
In the unfortunate event that we cannot resolve your concerns informally, you can make a formal complaint. You can view our Complaints Procedure here.
If you are not satisfied with the response that you get from our Quality Assurance & Complaints Committee you have the right to make a complaint to the Legal Ombudsman. This is the independent complaints body for complaints against lawyers. You must make your complaint to the Legal Ombudsman within six years of the complaint arising (or three years from when you should reasonably have known that there was cause for complaint).
You can contact the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, email: email@example.com or telephone 0300 555 0333. If your complaint may amount to a breach of the Professional Code of Conduct of the Bar of England and Wales, the Legal Ombudsman will pass your complaint directly to the Bar Standards Board which is responsible for regulating barristers. For further details see: www.legalombudsman.org.uk.